Common Questions
How do I book a class?
Booking is simple! You can reserve your spot through our website. We recommend booking in advance as our Reformer classes tend to fill up quickly.
How to gain access into The Reform By Energym studio?
Reform by Energym is located on the first floor inside Energym, New Malden. When you arrive, you’ll be warmly welcomed by our friendly team at reception. Simply let them know your name and that you’re attending a Reform class, and they’ll show you where to go. You’ll also have full access to Energym’s changing room and toilet facilities before and after your class.
What is your cancellation policy?
To ensure fair access to classes for all Members and Clients, Reform By Energym operates a 24-hour cancellation policy. Classes cancelled less than twenty-four (24) hours before the scheduled class start time will incur a late cancellation fee of £12.00. For Clients attending using a Class Package or Single Reform Pass, any class cancelled within twenty-four (24) hours of the scheduled class start time will result in the class credit being forfeited.
What should I wear to class?
Wear comfortable, athletic wear. For safety and hygiene, grip socks are mandatory in all Reformer classes, available for purchase at the studio.
I've never done Pilates before, where do I start?
Welcome! We have designed classes for beginners. Our expert instructors will guide you through the carriage and basic movements to ensure you feel confident and safe.
What are the studio policies?
We value flow and time. Please arrive 5 minutes early. Late entry is not permitted once the class has started to ensure safety and quality for everyone.